What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Kelly is very helpful and solved my hearing aid issue over the phone until I could get to the office Sherry is the best. She is so personable and always concerned about me as a person.

Jean Kilts, on Google

My visit with audiologist Kelly Betz was pleasant! He was very professional explained to me everything about ringing in the ears and what can cause it. He didn't rush me out he took the time and let me ask questions, we even had a casual conversation about the goings on...

Melanie Fell, on Google

Went to US Hearing after getting a pamphlet offering a free hearing test. Office was clean and my appointment commenced on time. I like that you could actually view on screen when Dr. Betz looked in my ears. He was thorough in explaining everything he was doing and was honest...

PK Wenthe, on Google

After purchasing and dealing with another hearing aid facility we finally went to a another hearing place that handles the same hearing aids at my husband purchased. With the first facility he's had them for 8 months kept going back for adjustments he can hear better with the hearing aids...

Joy Bell, on Google

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