What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

This is the last stronghold for customer service left in the area. Sherry and Dr Kelly are both amazing people that have gone above and beyond to help my father-in-law in the replacement and adjustment of his hearing aids. Not only did they provide the greatest service to a customer,...

Eric Fleming, on Google

I was very apprehensive about going to hearing aid centers. But my apprehension was Quickly lead to rest. We discussed my hearing problems. They were evaluated and we Determine. A adequate solution, that was within my budget. My hearing problems were the main concern. Not my wallet. I can highly...

Robert Rienhardt, on Google

The staff and customer experience was 100% the best. They were very friendly and helpful, I walked in with no appointment hoping to drop off my grandmother's hearing aids and at least get them back next week. No. They cleaned and repaired them on the spot and it didn't cost...

Michael Frederic, on Google

Thank you Kelly once again for helping me! I needed assistance at the last minute with my uncle’s hearing aids and you came to the rescue! Not only did you pair his hearing aids to his remote, you took extra time to teach me how to do several things with...

Donna L, on Google

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