What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I am a new patient of Kelly Betz. Very impressed with him. His staff is friendly and helpful. They make sure I leave satisfied and with snacks. Will recommend him to family and friends.

Wilma Bailey, on Google

Mr. Kelly and his receptionist were so nice, and friendly. Kelly had great insight regarding my needs for better quality of life. I highly recommend him and his team. Thank you.

Michelle Kuschka, on Google

Kelly is not only extremely knowledgeable, he is informative and able to educate others with the ease that comes when someone is both passionate about their field and compassionate for the people they help. He will not try to sell you something you don't need. You'll be treated like beloved...

Jennifer Hall, on Google

Very Happy with our experience with U.S. hearing Aid Center, very professional, patient (with my grandmother), very informative and all around great employees, smiles and welcoming feeling when we walked through the door!! I would highly recommend this company to anyone seeking hearing aid loss and improving their quality of...

Kristen Hollis, on Google

Dr Kelly is very friendly and approachable! He takes his time with each patient and listens to your concerns and answers all of your questions! He is a very kind and compassionate person! We will definitely be using Dr. Kelly for all of our future issues !

Jim Cummings, on Google

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